Set Up Family Access

If you would like to set up proxy access on MyChart to manage the health of others online, for whom you have the legal right to do so, simply log in to your MyChart account to either Request Access or Grant Access, then submit the form electronically. Please note, you must use a laptop or desktop computer to set up proxy access, not the MyChart app.

You can also request access by downloading and completing the form that is right for your situation.

I want to manage the health of:

My Child, Under the Age of 18
My Child, Under the Age of 18 - Español

My Stepchild, Under the Age of 18
My Stepchild, Under the Age of 18 - Español

Another Adult, Age 18+
Another Adult, Age 18+ - Español

Please return the completed form to Health Information Management via one of the methods below: 


FAX: (925) 947-3235 

John Muir Health
Health Information Management
Attention: MyChart Proxy
5003 Commercial Circle
Concord, CA 94520

For questions completing these forms, please call (925) 947-5373. 

Access to Your Child's (Ages 0-11) Health Information

Access to a minor’s account will include all MyChart features until the child reaches the age of 12, at which time family access will be limited in adherence with California State's adolescent/teen privacy laws.

Access To Your Teen’s (Ages 12-17) Health Information

We take patient privacy laws very seriously, and the State of California limits what types of health information we can share with parents about their teen. For that reason, we provide a limited view to parents of teens between the ages of 12 and 17.  Parents of children between the ages of 12-17 will have the ability to:

  • Create new messages
  • View messages
  • Schedule appointments
  • Request appointments

For details about what information you can access for your child who is 12 years or older, please contact our Health Information Management team at (925) 947-5373.