Messaging in MyChart

We are happy to provide this form of communication to you. To best meet your healthcare needs and to ensure your care is provided in a timely manner, here are the guidelines for when to send a MyChart message and when to schedule an appointment:

Use MyChart to:

  • Schedule an appointment
  • Request prescription refills
  • Pay a bill
  • Message your provider with non-urgent specific and simple medical questions about:
    • A recent visit
    • Current medications
    • Test results
    • Current referral or insurance questions
    • Scheduling

We are committed to responding to your message within 3-5 business days. Although your message may be intended for a specific provider, it could be addressed by their care team when appropriate.

Book a telehealth or in-person visit for:

  • New or urgent health issues
  • Multiple or complex medical questions
  • New or modified prescription requests
  • New referral request
  • New orders
  • Completing forms, such as sports clearance or childcare forms*

*There may be a fee for forms. You may be able to submit sports clearance or childcare forms through MyChart if the patient had a comprehensive wellness checkup in the past 12 months.

Please keep messages brief and specific to your care. If you have a lot to explain or are unsure, please call your provider's office or book an appointment.

If you do not receive a response within 3-5 business days, please call your provider’s office or book an appointment.

For assistance with MyChart, please call our Patient Support Center at (925) 941-2001.